Fees, Cancellation Policy, Insurance, and Privacy

Average Fee:

Initial Telephone or Online Consultation:

     15 min. session:  Free

Individual Online and In-Office Psychotherapy:

     50 min. session:  $230

     75 min. session:  $345

Individual sessions are typically provided weekly for 50 minutes. Individual sessions can be scheduled for every other week if appropriate. Also, due to crisis, treatment protocols, or client preference, longer sessions may be indicated.  


Cancellation Policy:


Once an appointment is scheduled, you will be expected to pay my full fee unless you provide 24 hours advance notice of cancellation (unless we both agree that you were unable to attend due to circumstances beyond your control). The reason for this is I reserve this session time specifically for you and do not offer it to other clients. Without more than 24 hours’ notice, I am typically unable to fill this spot. It is important to note that insurance companies do not provide reimbursement for cancelled sessions.



Although I do not participate on insurance provider panels, I am happy to provide you with a receipt which will contain the information typically needed for reimbursement from some insurance companies (sometimes referred to as a superbill). 


Please check with your insurance provider to see if they will reimburse you directly for all or part of the cost for “out of network” mental health benefits.  The following are a sample of questions you may want to ask your insurance company. 


  • Is psychotherapy with a licensed psychologist covered under my plan?

  • Do I have out of network benefits? 

  • What is my percentage of coverage?

  • Do I need any pre-authorization for treatment?

  • If yes, how many sessions are authorized before a treatment plan is required?  


Navigating reimbursement can be a complicated and daunting task. For help obtaining reimbursement, you might contact a company that can help you with this task such as Get Better - www.getbetter.co. Please note: I am not affiliated with, nor do I get any form of compensation from, this company. I am providing this information solely as a courtesy without guarantee or liability regarding the use of their services.




It is also important to note that email is not a secure form of communication. If you choose to contact me via email, please only include information that you are comfortable sending me with this in mind. If you have any questions, please do not hesitate to call me.



446A South Marengo Ave.
Pasadena, CA 91101


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©2017 by Carole Goguen, Psy.D.. Proudly created with Wix.com